Returns and Exchanges
We have a hassle-free 30-day return and exchange policy.
- If you request an RMA (return merchandise authorization) within 30 days of purchase, a return shipping label will be emailed to you. We do not mail physical labels.
- Returns within the U.S. will receive a USPS label for small orders or a UPS label for large orders. Please complete this form to automatically start that process.
- RMAs are approved for issues pertaining to manufacturing defects, dissatisfaction and misshipments.
- Returned merchandise needs to be in original packaging and condition. Make sure to include all materials, manuals, instructions, etc. A 15% restocking fee will be applied to products missing materials or no longer in original condition.
- Please allow 7 business days to see a refund on your credit card statement.
- We do not refund shipping.
- COD (collect on delivery) and Freight Collect packages will not be accepted.
- We have a 30-day exchange policy. We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.
- For warranty returns passed the 30 days, please call us at 1-202-852-6465 so we can make sure we are providing you with the best possible technical support.
Returns Outside of the USA
- Returns from Canada and Australia will need to complete this form (select “Returns and Exchanges” from the inquiry drop-down), and we will email you the following business day with a USPS label for small orders or a UPS label for large orders.
- All other international returns, please fill out this form (select “Returns and Exchanges” from the inquiry drop-down). We will contact you within two business days and issue a UPS label if needed.
Custom Orders, Large Orders, and Non-Returnable Items
- Please order small quantities of LEDs and LED products to test for suitability in your application before ordering large quantities.
- A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials or merchandise not in original packaging and condition.
- Through-hole LEDs and surface-mount LED chips cannot be returned if the package has been opened.
- LED bulbs, fixtures, and other LED products or accessories can be returned if opened.
- Customized or special-order products are not eligible for returns. This includes custom-length light strips and custom-printed panels.